INFORMATION DISCLOSURE

When you are on the Xtreme Shock site and are asked for personal information, you are sharing that information with only ANSI, its agents and representatives. ANSI will not disclose any of your personally identifiable information except when we have your express permission or under special circumstances, such as when we believe in good faith that the law requires it. ANSI may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) ANSI’s rights or property, other Xtreme Shock users, or anyone else that could be harmed by such activities. ANSI will comply with the requests of all recognized legal entities to aid in the stopping of spam, distribution of illicit sexual content to minors, or any other illegal activity brought to our attention through such channels.

ANSI may occasionally send you e-mail about products and services that we feel may be of interest to you. Only ANSI (or agents or representatives working on behalf of ANSI) will send you these emails. You may unsubscribe from the service information updates without any future correspondence or questions by filling out the OPT OUT FORM.

INFORMATION COLLECTION AND USE

ANSI collects information from our website in several ways. During ordering, ANSI asks for information such as your name, phone number, and email address. You may also be asked for personal information when you report a problem with our site, or services; or, if you otherwise contact ANSI. ANSI also collects information using cookies, which are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies. Please check your browser's guidelines should you wish to prevent cookies. ANSI is the sole owner of the information collected on this site. We will not sell, share, rent or otherwise distribute this information to others in ways different from what is disclosed in this statement. Information is collected with the sole purpose of providing ANSI products and customer service.

PRIVACY POLICY

ANSI is committed to customer service and we intend to uphold this by providing a private and secure browsing experience. The following policy will help you to understand how we will treat your personal information. As we continue to improve our site and as we take advantage of developments in technology, this policy may change from time to time so please check this policy on an ongoing basis for revisions and updates.

SHIPPING POLICY

Processing a claim for merchandise shipped via UPS or FedEx requires us to conform to the shippers’ claims policy.  Damaged merchandise must be kept in the original container with the product inside until a shipping representative has inspected the damages. Retain the shipping inspector’s documentation, and forward a copy of it to our customer service department. We will then begin processing a claim with UPS or FedEx.

Most orders for in-stock items should ship within 3-5 business days after receipt. Orders weighing in excess of 300 pounds typically ship common carrier. If your order will be shipping via UPS, FEDEX or common carrier, we can e-mail you an automatic shipment notification alerting you your order has shipped. The notification will include the carrier’s tracking, airway bill or pro number allowing you to track your order. Please be sure we have your current e-mail address on file by including it on your order or when speaking with one of our customer service representatives.